FAQs
How does an online whisky auction work?
Individual sellers ship bottles that they wish to sell at auction to our Warehouse in Melbourne. Once they have been authenticated by our experienced team, photographs are taken and the bottles are listed on the website in the next available auction. Malt Social hosts whisky auctions monthly, during which registered users across Australia can bid on bottles online. The highest bidder at the close of the auction is then notified by email and asked for payment within 7 days. The seller receives payment within 21 days of the end of the auction.
How much is my whisky worth?
The value of a bottle of whisky is constantly fluctuating according to supply and demand. Malt Social can provide a valuation according to the latest market trends. If you would like a free, no-obligation valuation, please contact us via email.
What fees are involved for selling whisky?
The Malt Social selling fees are as follows :
– There is a $15 administration fee for all auction entrants
– If you wish to place a reserve price on a bottle, there is a $10 fee per bottle
– Once your bottle sells, there is a 5% fee on the sale price. If the bottle doesn’t sell this fee is not taken.
Please note that additional administration fees may apply to any requests to move bottles between auctions or to be re-lotted if this information was not clear at the time the bottles were received.
How many items can I submit to sell?
You can submit as many bottles as you like.
How can I get my whisky bottles to Malt Social?
You can ship your bottles via postage, drop off or courier. In all cases, your bottles must be accompanied by a completed submission form.
Once arrived, we will email you to let you know that your bottle has arrived safely. Please wrap and pack the bottles sufficiently.
You will need a cardboard box, to keep the bottles upright. You will also need plenty of packing material or bubble wrap to protect the bottles.
By Post: Bottles can be sent to: 12 Richards Ct, Keilor Park VIC 3042
Sending your bottles by post is at your own discretion and The Malt Social will not be held responsible for damage or loss in transit. Please keep a note of your tracking records or take out your own cover with the postage company.
By Drop Off: You may make an appointment to drop off your bottles to our warehouse. Please contact us ahead of time to arrange a time.
Once arrived, we will email you to let you know that your bottle has arrived safely. Please wrap and pack the bottles sufficiently.
You will need a cardboard box, to keep the bottles upright. You will also need plenty of packing material or bubble wrap to protect the bottles.
By Post: Bottles can be sent to: 12 Richards Ct, Keilor Park VIC 3042
Sending your bottles by post is at your own discretion and The Malt Social will not be held responsible for damage or loss in transit. Please keep a note of your tracking records or take out your own cover with the postage company.
By Drop Off: You may make an appointment to drop off your bottles to our warehouse. Please contact us ahead of time to arrange a time.
By Metro Courier: We offer a courier pick up service every Wednesday. Please email us from your registered account email address confirming the request for courier pick up. This request must be received by 5 pm Monday, for pick up on Wednesday.
The courier will pick up your bottles and submission form, but they must be wrapped sufficiently. You will need a cardboard box, to keep the bottles upright. You will also need plenty of packing material or bubble wrap to protect the bottles.
We offer courier pick up to the following postcodes: 3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3110, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3176, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207
We offer courier pick up to the following postcodes: 3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3110, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3176, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207
Are there any items Malt Social won't accept?
Acceptable Bottles –
We are a whisky site – which means we only allow the auctioning of whisky. The auctions are for bottles only. The only exception is if you are auctioning a set where glasses (or similar) are packaged within the set.
Unacceptable Bottles – We do not accept the following:
- Spirits other than whisky
Unacceptable Bottles – We do not accept the following:
- Spirits other than whisky
- Any bottle that is unsealed, damaged or leaking
We reserve the right to refuse any bottle for auction.
If there is doubt about the authenticity of a bottle, it will not be auctioned.
If a dispute arises over the origin or authenticity of any bottle, where it cannot be proved to be genuine, it will not be auctioned, and it will be returned to the seller.
We reserve the right to refuse any bottle for auction.
If there is doubt about the authenticity of a bottle, it will not be auctioned.
If a dispute arises over the origin or authenticity of any bottle, where it cannot be proved to be genuine, it will not be auctioned, and it will be returned to the seller.
I have a large collection to sell - can Malt Social help me?
Yes. Malt Social can offer sellers a full range of services when it comes to larger private collections. The time and effort required to build such a collection shows commitment, care and enthusiasm and as whisky enthusiasts ourselves, we understand this and use our extensive experience in order to treat collectors prized possessions with the respect, esteem and attention they deserve. We work hand in hand with private collectors to make the process of using our services as seamless and straightforward as possible. If you would like a free, no-obligation valuation, please contact us via email.
What happens if my item does not meet the reserve price I set?
If your item fails to meet a reserve price, we still require the listing fee and reserve fee be paid.
We will then offer you a chance to re-list the item (subject to fees) or discuss returning the bottle to you (subject to delivery charge).
We will then offer you a chance to re-list the item (subject to fees) or discuss returning the bottle to you (subject to delivery charge).
When and how do I get paid for my sold lot(s)?
Sellers are paid within 21 days from the end of an auction, however, payment is only completed if the buyer has paid us.
Payment is made by direct bank transfer and can take a few days to show in your account.
When and how does an auction end?
The Auction will conclude at the end of the allocated time slot of that Lot
What fees are involved for buying whisky?
The Malt Social buying fees are as follows :-
The Malt Social winning bidders are required to pay an additional 10% commission on every winning purchase. This fee will be added to the winning bid and combined for payment with the winning bid cost.
While The Malt Social will coordinate the shipping of bottles, the buyer will have to pay for their own shipping. We offer Freight Plus Warranty Cover. See our Delivery information for shipping costs and information regarding Freight Plus Warranty Cover.
What is incremental bidding?
Once your maximum bid is placed, our system automatically increases the bid level of the lot incrementally (based on the table below) until it reaches your maximum bid.
The bid increments vary based on the current bid. Please see the table below :-
How do I pay for my winning bids (bottles)?
By following the link in the email or logging into your profile, you can make payment using the following methods:
- PayPal
- PayPal
- Credit Card Payment
- Direct Bank Payment – details can be found on your TMS invoice.
Can I store items to save on shipping costs at a later date?
Items can be stored with us for combining multiple orders and dispatching at a later date. Please contact us for further details.
Can I insure my bottles?
Loss & Breakage Assurance is automatically added to your order at the checkout stage, however, this can be removed.
Got a question for us?
We'd love to hear from you!